Return and Refund Policy

House of Locs Refund & Order Policy

Thank you for choosing House of Locs. Please read our policy carefully before booking or purchasing any products or services.

1. Appointments & Services

• All deposits are non-refundable and required to secure your appointment.

• If you need to reschedule, we require at least 48 hours’ notice to transfer your deposit to a new date.

• No-call/no-show appointments will forfeit deposits and may require full payment to rebook future services.

• Late arrivals of more than 15 minutes may result in cancellation or a late fee.

2. Products & Orders

• Due to the nature of our products, all sales are final — no refunds or exchanges unless the item is defective or incorrect.

• If you receive a defective or wrong item, please contact us within 3 days of receiving your order with photos and details for review.

• Approved refunds or exchanges will be processed within 7-10 business days.

3. Refunds

• Service refunds are not provided for completed appointments. If you are unsatisfied with your service, please notify us before leaving the appointment so we can address your concerns.

• For product issues, approved refunds will be issued to the original form of payment.

4. Contact Us

For questions or concerns, please email us at athouseoflocs119@gmail.com or call 201-434-4080.

By booking or purchasing from House of Locs, you agree to this policy.